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Top Up Problem

youanna_mikhail
Visitor

Hello,

I have a problem with EE. I can't pay the top up online it is not accepting my visa card. I tried several times although my visa card is working elsewhere.

I am abroad at the moment so I can't pay in store, and I need to renew the package.

I have tried the live chat page but it doesn't pop up to message. Any Help please ?

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

Where are you?

Is your Visa card with a UK bank?

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is her mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP