Trying to change debit card

[Toopie28]

 I've managed to get to the payment page.   I click on add a credit card. Fill in all details. Hit submit and it will show that the credit card number has not been entered. It has. 

 I need to change this as a payment is due in 4 days and I'm out of the country.  Meaning my Wi-Fi is going to go off at home.  And with it all the security cameras!!!

 There's no chat or email to get in touch with anyone. I can't call as I'm overseas and I did try and was on hold for 50 mins.  You have to pay for overseas calls.

Help!!!

[Christopher_G]

Hi @Toopie28

Is this a pay monthly contract or a pay as you go account that you're looking to change your payment details for?

Chris

[Toopie28]

It's a subscription pack that is charged every month. So pay as you go I believe. 

[Christopher_G]

OK, thanks @Toopie28.

Could you try using a different device or browser to update the card details?

Chris

[Toopie28]

Yeh thanks, I did. Tried on my phone AND my PC.

 Even tried 2 different cards in case it was that.

 Do you know there's a glitch going on right now? 

[Christopher_G]

I'm not aware of any glitches, @Toopie28.

Could you try when connected to mobile data and WiFi? Also, if you have a different browser on your PC, that would be great too.

Chris

[Toopie28]

OK, I'll try on my tablet and update! 

Thanks!

[cheddarman]

I can't find where you can change your card???

[Leanne_T]

Hi @cheddarman 

Do you have a pay as you go account and wish to update the card details? 

Leanne.

[cheddarman]

Not PAYG, contract paid monthly.
Michael Deardenhttps://www.flickr.com/photos/63508234@N06/