Refusal of EE to repay remaining credit

[David2312]

EE refusal on PAYG remaining credit, has anybody else suffered from what is essentially theft of money by EE and managed to recover their money?

although not a large amount it is the principal of taking a sum of money and refusing 2 days after taking part of it to refund, 

I have moved to O2 for £8.00 base 25Gb data ,unlimited talk and txt in the region of 40% cheaper than EE

[XRaySpeX]

PAYG credit is not refundable or transferable, except for the 1st unspent direct card payment. You agreed to these T&C's when you started using it.

[bristolian]

Non-refundability of an offered payment is not theft. EE has never claimed to be the cheapest network, but national benchmarking surveys of the 4 MNO's are generally consistent in their results.

[Chris_B]

@David2312  You might want to read the T&Cs that you agreed to upon using the service provided.  You can do that HERE  if you wish.   Point 3 is what you’ll be interested in.   You also might want to look up the T&Cs of your new network provider.  Just using the service means you agree to the T&Cs of that service provider.