Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! How to get a new £5 PAYG SIM

I already have a £5 PAYG SIM card but need to renew the SIM for a smaller one to fit new phone. You don't sell the £5 any more but I do not want to pay any extra. How do I get a new £5 SIM?

Resolved! SIM card pay as you go

Hi I have a pay as you go SIM card I bought a couple of years ago and I am trying to now use it however it’s not working can you help

Taking money

I keep trying to top up and send a message and ee is taking the money (all of it) and not sending my message, what is going on?

Resolved! Pack problem

Do i buy 30f pack on app. Im nów at germany and when i try to use internet i see text plz log your operator, next i go to Czech republic and same problem. On my app i ser that i got active pack and i shoud have internet but dont have. Cant use and da...

Resolved! Roaming charges

Bought a 20 pound data pack, promised by ee worker that it would work in Greece with no extra charges and now it wants £10 per week for me to use

Resolved! Hi im New here. How check my pack or change this in pay as you go

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Sim only 3g payg

I am an existing EE customer, do EE still do 3g sim cards? Looking for a payg for my Dad, no contracts. Thanks

Resolved! Top Up phone still not received credit

I topped up my friends mobile yesterday using my email address have received code followed process for toping up someone else phone but phone still not topped up.I cannot get through to anyone at EE top up emails suggests I contact EE for them to man...

Уйобки

4G subscription packs

I currently have two PAYG 3G SIM cards for which I pay a fee of £1 per. week subscriptionI would like to upgrade these to 4G.Do EE provide the same £1 per. week service on your 4G PAYG subscription SIM cards?There website is not clear.