Top up charged but not activated

[hassenmh1]

Hi, 

I just topped up my sim as people have been trying to contact me and a voice message answers saying "calls cannot be connected to this number". I was charged but the top up didn't work. Please help

[XRaySpeX]

@hassenmh1 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[hassenmh1]

It says "Can't send messages with EE (error 0)" Then a red message below "Not sent, tap to try again"

[XRaySpeX]

Are you in UK?

For sending texts, ensure your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

[hassenmh1]

Hi, 

Yes I'm in the UK, I have two sims, a French one and a UK (EE) one. I've always switched from one to the other depending on whether I'm in France or the UK and it always worked (I can easily switch from one or the other on the control panel). The Message Centre for SIM2 (EE) is the number you mention indeed. So what's wrong?

[XRaySpeX]

How long have you been UK this time? How long were in France last?

Your PAYG SIM has may have gone into hibernation.

When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[hassenmh1]

My last top up dates back from May so I'm close to the 9 months. Which number do I need to call to reactivate it? How do I get my refund for the top up that's just been charged and I cannot use?

Thanks so much for your help!

[XRaySpeX]

The Freephone no. in my sig.

When it's reactivated your credit will be reinstated.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[hassenmh1]

YES!!! All sorted, it works, 

Thank you so much GrandMaster, have a great day!

[XRaySpeX]

You're welcome! You too!