Pay as You Go

[CaePawb]

I've only recently had my Pay as You Go Mobile and am learning how to use it. I topped it with £20.00, but text from ee late December said I had only £ 5.00 credit. I had not phoned or text anyone. I sent a letter and received a phonecall from them and they said I would have it refunded. However today I rang 150 to fine out about packages and was told I had only £ 5.00 again. I had only made two text messages. Can anyone help me? What am I doing wrong? 

[Chris_B]

@CaePawb  Packs last 30 days and for that cost you get a set allowance of data and usually unlimited calls and texts, you need to renew that pack every 30 days.   You can have a normal PAYG where your credit pays for calls/texts and you top up when needed.    To have data you’ll have to purchase a data add on and these last 30 days.   

[XRaySpeX]

Your credit have probably bought your Pack.

What does texting AL to 150 from your no. fully report verbatim (it is free)?