Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

where's the money

I topped up my account on November 21st. Why do I still receive SMS saying that I have no money in my account?

urgent help needed

my sim card has gone into hibernation and i cant call 150 to get it reactivated, it says i dont have enough credit to make this call

Resolved! Pay as you go

Hi there I would like you to reinstate my pay as you go service as there is still a credit of £8.70. Please let me know what I can do to keep the account in an active states. Thank you.

Plan won't renew despite having credit

Hello!I'm on a pay as you go plan. I put credit in last night, but now this morning it hasn't renewed. I've tried texting NOW to 150, and it just says that I need credit, but when I text AL to 150 it confirms that I have a balance of more than I need...

My pack has updated on my wrong number

Hi, I’ve recently got a new SIM card as I closed down my old SIM card when going back home. I have bought a new SIM card with a new number and paid for my pay as you go monthly roll over pack, but it has sent the data to my old number. I’ve edited th...

Resolved! How long do you have to claim a free boost?

I had a text message in September 2023 saying I could claim a free boost.I've been topping up every month for many years and usually claim boosts straight away by repying to the text message from 150.This time, I logged in to the desktop version of M...

Resolved! Best way for single trip roaming

Hi all.My son is 13 and currently has an EE PAYG phone which we put a tenner on every few months. He really doesn't use a lot as he has wifi at home and at friends' houses etc. My issue is this: he's going on a school trip soon, abroad - they're trav...

Pack not renewed despite having credit

My 15 everything pack did not automatically renew this morning despite having topped up £15 last night.When I text BA or AL to 150 it tells me I have £15 credit.When I text NOW to 150 it tells me I need to add some credit to pay for my pack.I tried t...

EE took 11GB from my last pack

Hi, I had 11GB of data from my previous packs left, EE took it all away. I need to understand why ? Thank you

Resolved! Can't use SIM card. First activation

Hi I bought sim in Asda I didn't put sim card to my phone in UKAlready I'm in Poland and I put New sim card to my mobile.I received welcome SMS from eeI created account and installed Ee appI created account to my email address. I can't add this mobil...