Data pack waiting and not working

10B2 · ‎11-01-2024

I got a sim card deal off ee for £15 for 50gb if data so then i tried to convert my number didnt work so i just tried to buy then data then bought it then after the data that comes with the sim card runs out the data was not working and when i went to check it says my data pack is waiting and not even 50gb its showing for 25gb and its been a days so far. Can someone help?

XRaySpeX · ‎11-01-2024

@10B2 : Try texting NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

10B2 · ‎11-01-2024

It says can’t complete my request because i dont have a data pack i dont know how it makes sense

XRaySpeX · ‎11-01-2024

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

10B2 · ‎11-01-2024

It says i have a balance of £0.00 as of 07:48am and i should contact ee to top up

Leanne_T · ‎11-01-2024

Hi @10B2

What happens when you try and access websites and apps using the SIM?

Leanne 🙂