12-01-2024 12:31 PM
I have a PAYG SIM. It says NOT ON NETWORK whenever I want to make a call. I just topped up money into the line. How can I get my line back.
12-01-2024 01:52 PM
When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.