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Can't access the data from my plan.

Lukel1
Visitor

‎13-01-2024 08:45 AM

I have purchased a pay as you go sim to be used abroad and now, when I try to use mobile data, it doesn't allow me, and it doesn't even use any of the data that I can see from the remaining amount in EE mobile app. 

I have even paid for the add-on to use roaming data, still nothing. 

When i try to make calls, text messages it results in an error, despite me having credit in the sim card.

Any solutions?

Thanks in advance,

Lukas

 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎13-01-2024 09:47 AM

Where are you?

Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)