I have added credit to my phone and when I text PACK10 to 441 they say my reques

[Posey2023]

---

---

I have added credit to my phone and when I text PACK10 to 441 the response is that my request cannot be processed

[Posey2023]

I cannot add my pack and I have enough credit

[Christopher_G · Accepted solution]

Hi @Posey2023 

Welcome to the community.

Could you try texting PACK10 to 150?

Chris

[Posey2023]

Hi

Thank you for your reply, I've tried that too.

[James_B]

Hi @Posey2023,

Has your SIM card been out of use for an extended period?

James

[Posey2023]

Hi

Thank you for your message.  No it hasn't.

[James_B]

What response do you get if you text BALANCE to 150, @Posey2023?

James

[Posey2023]

Hi

They reply tells me my credit and then to text PACK10 to 441.

[James_B]

Are you using a T-Mobile plan, @Posey2023?

When did you last use it for a chargeable service? If it was a while ago, your account could be in hibernation.

James

[Posey2023]

Thank you, maybe,  but I do use chargeable services .