balance showing £0 when i paid £15 for the sim

jamesB67 · ‎15-12-2022

XRaySpeX · ‎15-12-2022

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

jamesB67 · ‎15-12-2022

Just says that balance is £0If I try to make a call, it says, sorry you don't have any credit.On my account it just says 'waiting...' Is it possible that it may take a couple of days to activate and then I can enjoy my new SIM? Sent from my Galaxy

XRaySpeX · ‎15-12-2022

It might take a day. At least it says it's waiting.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Katie_B · ‎16-12-2022

Good morning @jamesB67.

Since last night has there been any change?

Katie 🙂

jamesB67 · ‎16-12-2022

No change...today will be day 3, still says I have no credit when I try to make a call. Surely if you pay for a sim card pack it should work instantly 🤷 Sent from my Galaxy

Katie_B · ‎16-12-2022

Thanks for getting back to me @jamesB67.

I would recommend getting in touch with our customer care team on 0800 079 8586 from any landline or provider.

The team will be able to look into your account further.

Please be sure to keep us updated,

Katie 🙂

jamesB67 · ‎16-12-2022

Sent from my Galaxy

Kris1999 · ‎04-01-2024

I just purchased a £15 we SIM card

XRaySpeX · ‎04-01-2024

Good for you, @Kris1999 ! What about it? Please explain your issue & circumstances in greater detail so we may be able to help you with it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)