Re: Data

zfozzy
Visitor

I topped up yesterday calls and texts are working however my mobile data is not

2 REPLIES 2
Katie_B
EE Community Support Team

Hello @zfozzy

Welcome to the community. 

Did you purchase a pack?

Katie

XRaySpeX
EE Community Star
EE Community Star

You must have a pack or data add-on to be able to use data. You can't just buy data directly from your top-up credit, like you can with calls & texts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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