Can't sign in, can't use add-on

[Ghostly88]

I have £10 add-on that says "waiting" and I can't activate, tried all your solutions. I try to log in with my phone number and it says "field required" or that my number isn't a real number when it is. I don't think it's meant to be haha try new network tomorrow, thanks

 

[XRaySpeX]

@Ghostly88 : Try texting NOW to 150.

[Ghostly88]

I tried that many times and says I don't have a pack while it also says that I'm waiting on a pack so I don't understand either. 

[Katie_B]

Hello @Ghostly88. 

Is this a new EE pay as you go SIM?

Katie 

[Ghostly88]

Yes I believe so, I bought a SIM at Morrisons that cost £1 but it says £10 on it so I put the SIM in and then bought a pack instantly of the internet which cost me £10 and since then it says "waiting".

Thank you Katie for reply

[Katie_B]

Thanks for getting back to me @Ghostly88. 

When you put your SIM into your phone does it show you are connected to the EE network?

Katie

[Ghostly88]

It shows that I can connect to the EE WiFi network and I connected to it to log in but it tells me my phone number either doesn't exist or there's an invisible field says it's required but no check box.

I'm going to a local EE shop now to see if it can be sorted and if not maybe I can try signing in through my laptop. I'll reply if it gets resolved, thank you for the time.

[XRaySpeX]

It cost £1 in the shop but have you actually spent £10 on it later? If so, how did you top-up that £10?

[Ghostly88]

So I don't know if it's a glitch in the system but my bank statements can prove it too

I paid £10 for the package and then I had to pay another £10 as a top up to activate the £10 I already bought. So in total, it cost £20 to activate the £10 package.

So the solution would be that there is practically an entry fee, almost like deposit. So if anyone's package says waiting, you need to spend that same amount but as a TOP-UP. I always solve my own issues, call me megamind haha and I'm also guessing that following months now will only cost £10 each month. Ultimately I am happy because I just need data and £20 is £20, doesn't bother me.

Alternatively if you don't want to spend another £10 then I believe you can ring technical support and just say your package is stuck on waiting, with enough info they should be able to force the package to activate. Maybe like your way through it and act dumb, they'll force activate it. Peace y'all