22-12-2023 02:07 PM
22-12-2023 02:32 PM
Hi @Sarah2310
Welcome to the community.
You would only get a monthly bill if it's a pay monthly contract. Did your daughter receive it through the post? Does it say what is included in the bill?
Chris
22-12-2023 02:43 PM
22-12-2023 02:48 PM
She can't be on PAYG if she got a bill. She must be on contract.
Let her text AL to 150 from her no. & post what it fully report verbatim (it is free)?
22-12-2023 02:58 PM
It come through the post
22-12-2023 03:28 PM
Can you post a photo of the bill, with all personal details removed?
Get your daughter to text BALANCE or AL to 150, and post back here the full & complete text exactly as the reply comes.
I agree with the replies thus far, if your daughter has received an EE bill - this cannot be for a PAYG phone.