My daughter is on pay as you go so why as she got a bill

Sarah2310
Investigator
Investigator

‎22-12-2023 02:07 PM

 
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5 REPLIES 5
Christopher_G
EE Community Support Team

‎22-12-2023 02:32 PM

Hi @Sarah2310 

Welcome to the community.

You would only get a monthly bill if it's a pay monthly contract. Did your daughter receive it through the post? Does it say what is included in the bill?

Chris

Sarah2310
Investigator
Investigator

‎22-12-2023 02:43 PM

 
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XRaySpeX
EE Community Star
EE Community Star
In response to Sarah2310

‎22-12-2023 02:48 PM

She can't be on PAYG if she got a bill. She must be on contract.

Let her text AL to 150 from her no. & post what it fully report verbatim (it is free)?

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Sarah2310
Investigator
Investigator
In response to Christopher_G

‎22-12-2023 02:58 PM

It come through the post 

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bristolian
EE Community Star
EE Community Star

‎22-12-2023 03:28 PM

Can you post a photo of the bill, with all personal details removed?

Get your daughter to text BALANCE or AL to 150, and post back here the full & complete text exactly as the reply comes.

I agree with the replies thus far, if your daughter has received an EE bill - this cannot be for a PAYG phone.