Got a free sim from ee but I’ve received a message saying I’ve bought a £10 pack

Mm-mm · ‎21-12-2023

I I got a free sim from ee but when I put it into my phone I got a message saying I’ve bout a 10£ pack?

”Welcome to EE. Thanks for buying a £10 pack, it'll come out of your credit as soon as you use your phone. It gives you 500 minutes, unlimited texts, and 8GB of data. Visit ee.co.uk/payg for information on managing your account, or ee.co.uk/paygservice for the main elements of your service. Thanks.”

i don’t know how I’m being charged, when I have no linked bank accounts. I haven’t even been able to link my number to my ee account. I don’t know what’s happened or what I should do

XRaySpeX · ‎21-12-2023

@Mm-mm : You've got that PAYG SIM for free. It comes primed with a £10 pack but you can't use it until you top it up by at least £10 in order to buy that pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Mm-mm · ‎21-12-2023

Hmm but I can still use the mobile data and stuff on it. Ur I haven’t topped it up with 10£ yet? I haven’t even connected an account or bank account

XRaySpeX · ‎21-12-2023

How much data have you used? You get a small initial data allowance to kick off with.

You don't need to register an EE a/c or a bank card to use PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Mm-mm · ‎21-12-2023

I’m not sure. I’ve only just put the sim in. I just don’t want to be charged or sent an invoice lol

XRaySpeX · ‎21-12-2023

You're never be charged or sent an invoice on PAYG LOL. It's entirely in your hands when you top it up with your money.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Mm-mm · ‎21-12-2023

LMAO. okayy Perfect, thanks so muchhh

XRaySpeX · ‎21-12-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)