Abroad, sim only to pay as you go

LauraD21 · ‎20-12-2023

I have moved to Australia and was told to change my sim only to a pay as you go so I could keep my number without having to continue paying for the contract.

It has switched but I have no means to top up my sim. I have tried calling 150 and the international number and they both say they're barred. I cannot do it on the app as it says I have to call up to link the sim. I also can't seem to find a way to live chat with someone. Help!

XRaySpeX · ‎20-12-2023

@LauraD21 : It takes 30 days to cancel a contract & before it is moved to PAYG. Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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LauraD21 · ‎20-12-2023

I told them that I would already be in aus when the sim transferred and they said that it would be fine.

Katie_B · ‎21-12-2023

Hi @LauraD21.

Welcome to the community.

@XRaySpeX is right, we recommend being in the UK using the EE home network when moving to Pay As You Go.

Will you be returning to the UK anytime soon?

Katie