Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Where will I find details of EE's charges for PAY UK internal call and messages?

I've looked on ee.co.uk but can't see anything on PAYG UK internal call charges

balance showing £0 when i paid £15 for the sim

Subscription packs

Hi, I’ve just bought this sim and added £15 to the account. I want to turn this into the £15 subscription pack but everything I try doesn’t work. It’s telling me that I can use the credit to turn it into the data, minutes and texts but I go to and it...

Converting PAYG phone SIM to Data only SIM

Hi,Can I buy an off the shelf mobile PAYG SIM and convert it to a Data SIM? Thanks

£5 pack data boosts

I set up my son on the £5 pack on June 2023, paying by direct card payment each month. I’m sure when I took out this pack that it said it would accumulate data boosts, (upto a maximum of 6 )every time I bought 3 packs. Since October I’ve been raising...

Debit card authorization

Good afternoon, I have a problem topping up my account. It's probably a debit card authorization error - I had the same problem before. is it possible to contact with customer services via chat online?

Recarga

Coloquei 10£ no meu celular não chegou internet, coloquei mas 10£ nada de internet até agora.

Order a SIM card abroad

I like to order a SIM card for my phone to use when in the UK and using Pay as You Go. Only they deliver only to a UK address? or can it also be ordered for a address outside the UK? Costermserives is unreachable by an error as I called.

Going Abroad for 3 months

HiI'm going Abroad for 3 months does it need to top up £10 for every month because I don't need to use Sim data or call n text etc.?Secondly if I don't top up then my Sim card will Blocked or active?Please guide me.Thank you

Resolved! finding out how much credit is left on my sim card......please help

Hi, can anyone help me please , I have a mobile WiFi gadget, the sim in it is E E this is because I go in the mountains a lot and there's no signal with Vodafone who I am currently with. I have the E E app that mi registered with.....my question is,...