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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22555 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12721 Views
  • 0 replies
  • 6 Helpful

Free Boosts Pending

Hi, I have 8gb worth of free boost data (16 x 500mb) that are pending on my account. I have used up all my pack (£10 monthly) data and the boosts haven't activated.This has happened multiple times intermittently over the past few years and I have yet...

11ASmith by • Investigator
  • 872 Views
  • 9 replies
  • 2 Helpful

Moving to pay monthly plan

Hello,I am EE PAYG customer and trying to go on pay monthly plan. When I try online to get a plan for existing customers and click "log in for details" I get a message that unfortunately Icannot log in and sends me back to the deals page. Otherwise I...

MitevTM by • Contributor
  • 1442 Views
  • 12 replies
  • 1 Helpful

No data

Hi I’ve just put 10 pound on my phone but have no data only credit anyone know why?

credit on account

hi I have a 11.15 credit on my account with you i would like to use it to purchase a 10 pound monthly subscription pack

kybe by • Visitor
  • 356 Views
  • 2 replies
  • 0 Helpful

Receiving calls abroad pay as you go

HiIm on a pay as you go contract. I am currently abroad in the EU and I am unable to recieve calls. Do I need to add roaming to receive calls in the EU?Thanks

Et30 by • Investigator
  • 1486 Views
  • 10 replies
  • 0 Helpful
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