08-03-2024 01:56 PM
Did u solve this as I've got a similar problem..topped up with £40 but only £20 credit showing on my account..the £40 has come out of my bank account
08-03-2024 02:00 PM
Hi @Cez-star.
Are you aware if you have an active pack?
If yes, could £20 have went towards this?
What does texting AL to 150 report?
Katie
08-03-2024 02:05 PM
I have an £40 active unlimited data pack with 15 hours left on it. I wanted to purchase a new 30 day unlimited data pack before this one ran out..as I had trouble topping up last time after my data had expired.
08-03-2024 02:10 PM
If you text AL to 150 what reports back?
08-03-2024 02:22 PM
It's not a sim in a phone it's in a wifi dongle..so I can't text from it
08-03-2024 02:36 PM
Thanks for confirming @Cez-star.
Please give us a call when you have a moment, our customer care team will be able to locate this for you.
Katie 🙂
08-03-2024 02:39 PM
Thankyou for your help, What number do I call please?
08-03-2024 02:41 PM
The team can be contacted on 07953 966 150 or by calling 150 from a EE handset @Cez-star.
