Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

pay as you go mobile

hiI topped up my mothers mobile phone and still when you ring the message you get is this number is not accepting calls help why is this. i thought it was because it had run out of 'juice and money' but charged and has money. I can get no sense out o...

No data on new sim

I recently brought an EE PAYG SIM. On my device it says I have 4g but nothing is loading…. The phone is an iPhone 13 Pro which I originally brought from EE on a pay monthly contract. I then took a sim only deal with another provider as it was cheaper...

Can't connect underground wifi

I'm not able to connect London underground WIFI for a few weeks now, before was working fine, and I'm still using the same HUAWEI P30 PRO device, I'm on PAYG plan, please advise.

Pay as you go roaming data

I have a pay as you go plan and travelling to Turkey. I cannot get a Travel Data Pass and my roaming doesn't seem to work

Some free boosts show as pending

I have a very large number of free boosts. Some of them are showing as active, but a large number (over 2gb) are shown as pending. I phoned last week, but the person I spoke to didn't really know what to do, he checked with his colleague and neithe...

Bills

Can someone please tell me how to find my bill on the app.

Switching from pay monthly to pay as you go from abroad.

My pay monthly contract has ended, I am living abroad and it will cost me £2.35 a minute to call ee to arrange a switch from pay monthly to pay as you go. Does anyone know if it is possible to make this switch online? Thanks

New to EE

Hey everyone, just ordered an EE SIM and was looking at the 10.00 pay as go deal, does anyone know when the free extra data ends??? What's the signal like??

Resolved! Subscription Pack Upgrade

Hey guys, I'm currently having subscription pack for £15 which incl 15gb internet and minutes plus text unlimited, the speed is also unlimited..I was wondering if I switch to subscription pack £15 for 25gb it's new one will my speed then be limited t...

Resolved! Puk code

Hi how do I get puk code?