If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I've been trying to add a data pack on to my pay as you go sim for 3 days now. I've tried to pay by card was just failing all the time, finally tried to top up which was successful but still can't pay for pack using this method. Any advice?
I have a sim only PAYG which has run out of minutes. I have topped up my credit and when I go to buy an add-on, the card process does not work as it requires an online authorisation so rejects the attempt rather than generating a request to my bank f...
I don’t seem to be able to connect to the internet despite having a lot of data left on my pay as you go
ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.Note : I tried repeated times
Hi, just joined EE (PAYG) because reception was so poor with my previous provider. Q. What is the quickest way to check my details using the EE app? Mainly to check my plan, top ups, payment methods etc. Is there a quick way to access this info rathe...
Please, may I know the status of my number or account?
Hello, I failed to make call forwarding on my Iphone. I followed the setting instruction at Phone>Call Forwarding, put the phone number I need to forward to, but the call forwarding option switch back to off automatically. How could I set the call fo...
Hi all,I'm trying to top up my PAYG number via the app/ website however unable to find the feature anywhere. I raised this twice last year as I remember vividly how ridiculous the app and website is when trying to top up a PAYG number. ...And of-cour...
Guys,I have received a text from you telling me that my current credit is less than £4.How is that possible when I topped up last January (24th) £20 and still have enough minutes and data? Where has that my credit gone? My current plan is £10 8GB. I ...
