Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pay as you go on new nano SIM

I have used a cheap brick phone with a pay and go SIM for years - it was a T-Mobile phone and SIM and my provider later switched to EE. I just purchased a SIM free iPhone SE 2022 but my old SIM card does not fit in the device and I need to purchase a...

My pack won't renew

Hi I added £10 credit to my account to renew my pack but it hasn't , any solutions would be appreciated.

How can I use my home data allowance as roaming data?

By mistake top up my pay as you go sim and transfer this to home data allowance, however I want to use this for roaming data. Is there any way to transfer this to my credit again?

Problems with making calls

Hello I have got free calls but it won't let me make calls

Subscription pack

Hi I recently bought a £10 subscription pack and was wondering why I can’t use the pack. Do I have to put money on top up to use it?

Resolved! ADD 10£

How can I add 10£ without credit card details please ?can I pay by Apple pay or transfer ?

Pay as you go

I rang today to top up £15 and chose the option for 25gb data, however I have received no data and I can't get hold of anyone on customer services. Does anyone have any suggestions? Thank you!

Charged twice for roaming voicemail

I was charged twice yesterday for voicemail roaming when all I was trying to do was get rid of the notification, didn’t even want to listen to the message. Can I get at least one of these charges back? Was £1.80 each time

Resolved! EE incorrectly threatening to disconnect my number due to a lack of chargable

Hi, ee are incorrectly threatening to disconnect my number due to a lack of chargeable activity. I last used the number to send a chargeable text messages in January.150 and the other numbers will not connect for some reason so I have been unable to...

validity of the number

I bought a SIM card in the UK. I activated it in the UK. I am currently staying in the EU due to work. What do I need to do to keep the number and not lose it? I only need it to receive text messages at work

Pay as you go

Forum Posts

Understanding Pay As You Go Hibernation – and how to keep your number active

We've upgraded our Data Boosts

Our new Data Add - ons

What’s EE Data Rollover and how do I get it?

Pay as you go on new nano SIM

My pack won't renew

How can I use my home data allowance as roaming data?

Problems with making calls

Subscription pack

Resolved! ADD 10£

Pay as you go

Charged twice for roaming voicemail

Resolved! EE incorrectly threatening to disconnect my number due to a lack of chargable

validity of the number

Pay as you go

Upgrading pay monthly plan mid-month

New £10 PAYG pre-loaded pack stuck (£0 balance error) + PAC transfer scheduled

Manage payment glitch app and website

Stuck abroad in Grenada. Incorrectly charged for a pack after cancelling..