Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22518 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12712 Views
  • 0 replies
  • 6 Helpful

Roaming - data not working

I’m in a EU country and have paid for Roam Like Home for 7 days. It was supposed to include data use, but I have no internet connection. Otherwise roaming seems to work, I’ve been able to send and receive text messages.Of course I’ve checked that I h...

Arwee by Investigator
  • 552 Views
  • 2 replies
  • 2 Helpful

Resolved! Connected SIM roam abroad add on

I bought  a 50gb data packaged for my connected SIM. I didn't realise that this no longer included roaming until I arrived in France. Now I am trying to buy the add on and keep going round in circles on the EE website or my EE app as it does not pres...

Slaughk2 by Visitor
  • 430 Views
  • 1 replies
  • 1 Helpful

Resolved! Can't contact EE to reactivate sim

I tried calling 150, but I have no credit to even go through that. I also do not have a  house phone. I am not sure on what to do, as it is pretty urgent that I am able to recieve texts and calls. I was wondering if there was a way to contact EE cust...

Resolved! Cant send messages with unlimited texts

Hi there, i used to use just top up but then I bought a £10 pack that includes unlimited texts, I still have 13p in the top up but also the unlimited texts but I still can't message or call people    [Mod edit: Image rejected as it contained persona...

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OliGruner by Investigator
  • 455 Views
  • 5 replies
  • 0 Helpful

roaming abroad

so im in spain on holiday and when u arrived 150 said i had to pay either £2.50 for 24hours to allow me yo use my current pack i bought in Uk; or £10 for 7 days. So i payed the £10 for 7 days however im still not able to data roam

d_duru by Visitor
  • 446 Views
  • 3 replies
  • 3 Helpful

Allowances are showing as zero although i have 15£

I bought 2 sim pay as you go from a shop near me. One is okay but the second has the balance 15£ without minute and gega allowance. It was supposed to get 50 gega based on the offer I purchased but it's still zero.Can someone help please? 

Rozanaj by Visitor
  • 305 Views
  • 1 replies
  • 1 Helpful