Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

App not working

Hi the app is not working and I want to top up my EE so I can have data, texts and minutes. Please support where you can to assist me with this

refund

I brought £5.00 E Voucher from Sainsbury. But I don't wanna use EE cards anymore, cause it's expensive for me. Can I get this £5.00 back?

Upgrade PAYG monthly plan

Currently on £10 per month plan with 100 mins. Want to upgrade to £15 per month unlimited mins. Can I just upgrade and will it be seamless?

Resolved! Unable to add an add on

Hi, I'm from Australia.I went to the UK last year in December and purchased a pay-as-you-go sim. I was able to use this all over Europe.I'm going to Europe next week from Australia and I want to use the same sim I used. I logged onto EE and topped it...

Credit

I have 20.00 credit and want to use it for a pack costing 20.00 but it will not take the 20 out of my credit and is asking for me to top up from my bank card.

PAYG sim, changing to monthly but want to keep number

Changing a PAYG sim to monthly, and keeping same number

New subscription

Hi I’m looking to change my subscription as it ends today so I topped up £30 credit for the £30 pack but it’s only showing £15 credit and won’t let me choose the £30 pack on the app

Resolved! EE are not renewing my weekly £1 pack

Saturday morning my usual £1 pack was due to restart. I got a text saying please top up. I had topped up. I phoned 150. The guy said he'd added it manually. I made a call and was charged. I tried to call again but kept getting hung up on. I go...

Resolved! Just an enquiry

Hi...Please I need the roaming charges for Ghana.Can anyone share them with me?

Re: pack error

I have been trying to restart my SIM and currently have no coverage. I have been getting the Prepaid Packs Error whenever I either try to apply the £15 credit on my account OR just try to pay again with my card. I cannot call because my SIM technical...