Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 281 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 435 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 23270 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12966 Views
  • 0 replies
  • 6 Helpful

Pack not working

Help please! I brought a new phone, and a brand new SIM card (was previously on Giffgaff, changed to EE) I ordered a free SIM with a £20 pack included, I was told that it would activate after I sent a text, or made a call ... It won't let me send a t...

GlennDH by Visitor
  • 1658 Views
  • 10 replies
  • 0 Helpful

I cannot make any phone calls

Please help me as I need to use my phone urgently, I did download a euro Sim card and since then I have been trouble trying to make telephone calls with my phone and I need to use it now I can use my WhatsApp but I cannot call normally using my phone

Jfehily by Visitor
  • 290 Views
  • 1 replies
  • 0 Helpful

Renews every 30 Days Includes Data Rollover

HiOn my account I've made changes that I cannot restore them. I want to cancel the current 30Days_125gb. By the way, it seems that I can use what is remained of my data if I activate the rollover item, by buying from some certain packs(is that right?...

BahramB by Explorer
  • 569 Views
  • 5 replies
  • 2 Helpful

App not working

Hi the app is not working and I want to top up my EE so I can have data, texts and minutes. Please support where you can to assist me with this 

TabiJoy by Visitor
  • 292 Views
  • 1 replies
  • 0 Helpful

refund

I brought £5.00 E Voucher from Sainsbury. But I don't wanna use EE cards anymore, cause it's expensive for me. Can I get this £5.00 back?

yeonjun by Visitor
  • 373 Views
  • 1 replies
  • 1 Helpful

Upgrade PAYG monthly plan

Currently on £10 per month plan with 100 mins.  Want to upgrade to £15 per month unlimited mins.  Can I just upgrade and will it be seamless? 

Resolved! Unable to add an add on

Hi, I'm from Australia.I went to the UK last year in December and purchased a pay-as-you-go sim. I was able to use this all over Europe.I'm going to Europe next week from Australia and I want to use the same sim I used. I logged onto EE and topped it...

Nk35 by Visitor
  • 446 Views
  • 1 replies
  • 1 Helpful