Re activate my ee number No reception so can’t call

[Blackcatpoeye05]

How do I reactivate my ee number ! No reception 

[Northerner]

Hi @Blackcatpoeye05 

What do you mean by reactive. Is your SIM in hibernation.

Are you in the UK.

Thanks 

[Blackcatpoeye05]

• Im currently living in  Ireland 🇮🇪

[Katie_B]

Hello @Blackcatpoeye05. 

Has your SIM went into hibernation?

What part of Ireland are you currently living in?

Speak soon, 

Katie

[Blackcatpoeye05]

I’m in Ireland 🇮🇪 May be some 1 from we can call me on my Irish number! 

[Blackcatpoeye05]

I’m in Roscommon 

[Katie_B]

Hi @Blackcatpoeye05. 

Unfortunately, we have no account access here on the EE Community and we are unable to contact customers. 

When was the last time you used your SIM?

Katie

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Blackcatpoeye05]

It’s ok I got a gifgaf SIM card from eBay ! Bye bye EE
Sent from my iPhone