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MIKE363
Investigator
Investigator

‎15-03-2024 10:06 AM

I have 500 minutes and text also £5,70 credit but I try to make a call all i get you dont have enough credit to make this call not phoning landlines

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Leanne_T
EE Community Support Team

‎15-03-2024 12:06 PM

Hi @MIKE363 

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the full reply? 

Are you calling a UK mobile? 

Leanne.

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MIKE363
Investigator
Investigator

‎15-03-2024 10:00 AM

 
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Leanne_T
EE Community Support Team

‎15-03-2024 12:06 PM

Hi @MIKE363 

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the full reply? 

Are you calling a UK mobile? 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star
In response to MIKE363

‎15-03-2024 01:00 PM

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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MIKE363
Investigator
Investigator
In response to Leanne_T

‎15-03-2024 03:39 PM

Your current  balance is zero I have been trying to sort this for two days

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Leanne_T
EE Community Support Team
In response to MIKE363

‎15-03-2024 03:57 PM

Hi @MIKE363 

Does the reply show any allowance details? 

Leanne.

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MIKE363
Investigator
Investigator
In response to XRaySpeX

‎15-03-2024 04:03 PM

I'm in UK 

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MIKE363
Investigator
Investigator
In response to Leanne_T

‎15-03-2024 04:04 PM

No allowances shown

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Leanne_T
EE Community Support Team
In response to MIKE363

‎15-03-2024 04:05 PM

Thanks @MIKE363 

When was the last time you used the SIM to make a call, send a text or top up the account? 

Leanne 🙂

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MIKE363
Investigator
Investigator
In response to Leanne_T

‎15-03-2024 04:05 PM

I have 500 minutes and text and £ 5.30 credit

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