Question

MIKE363 · ‎15-03-2024

I have 500 minutes and text also £5,70 credit but I try to make a call all i get you dont have enough credit to make this call not phoning landlines

Leanne_T · ‎15-03-2024

Hi @MIKE363

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the full reply?

Are you calling a UK mobile?

Leanne.

View solution in original post

MIKE363 · ‎15-03-2024

Leanne_T · ‎15-03-2024

Hi @MIKE363

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the full reply?

Are you calling a UK mobile?

Leanne.

XRaySpeX · ‎15-03-2024

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

MIKE363 · ‎15-03-2024

Your current balance is zero I have been trying to sort this for two days

Leanne_T · ‎15-03-2024

Hi @MIKE363

Does the reply show any allowance details?

Leanne.

MIKE363 · ‎15-03-2024

I'm in UK

MIKE363 · ‎15-03-2024

No allowances shown

Leanne_T · ‎15-03-2024

Thanks @MIKE363

When was the last time you used the SIM to make a call, send a text or top up the account?

Leanne 🙂

MIKE363 · ‎15-03-2024

I have 500 minutes and text and £ 5.30 credit