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I have 15 pounds credit but can't buy subscription

estelle1122
Visitor

‎17-03-2024 11:46 AM

hi i have top up 15 pounds, but always failed to buy subscription on EE website, and can't make call to 150, what should i do? i wanna buy a plan, if not, how can i refund the credits? 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎17-03-2024 12:02 PM

@estelle1122 : Have you tried texting PACK15 to 150?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)