I have 15 pounds credit but can't buy subscription

estelle1122
Visitor

‎17-03-2024 11:46 AM

hi i have top up 15 pounds, but always failed to buy subscription on EE website, and can't make call to 150, what should i do? i wanna buy a plan, if not, how can i refund the credits? 

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XRaySpeX
EE Community Star
EE Community Star

‎17-03-2024 12:02 PM

@estelle1122 : Have you tried texting PACK15 to 150?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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