Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Packs and PAYG Balance

Until now I have used my phone for a few calls and mostly SMS. For various reasons I have topped up my PAYG balance so that it currently stands at about £70.However, I'm considering buying one of the monthly packs (£5 or £10, probably), as I need dat...

Activate pack

Hi guys! I wanna buy pack20 i already top up with 20£ but when i want to buy pack20 I didn't recive the confirmation. Still have 20£, what can I do to activate? Anybody Who know help me pls.

Resolved! How to get 30% off

'Get 30% off one of our SIM only deals when you switch to pay monthly.'How can I get that？

Re: How to retrieve an old mobile telephone number

Hi i have this issue as well, i topped up 2 days ago and support said it reactivated my number, and yesterday they said i was able to order a new sim which i did and i have not gotten any notification about it.Today i contacted support again and now ...

Resolved! Top up my iPad pay as you go

I bought my son a pay as you go SIM card so he could use his mobile date while out and about however I paid for a £10 top up but I cant use the e voucher as the iPad will not let me text 150 please help

How can I top up?

£20 worth of new PAYG subscription pack just suddenly disappeared

I bought a couple of PAYG SIM cards on the 12th and 13th last week from an EE store, each loaded with £10 subscription pack and I was able to use them from day one without any issues.I had two GiffGaff mobile numbers ported successfully yesterday to ...

Resolved! Amount top up

@membershow do I add amount for phone usage?

Top up

The top up process on EE website only allow me to finish the 1st section(details) and the 2nd section(card details and post code ). The 3rd section (making the payment) is not accessible, for after finishing 1st and 2nd sections’ filling up, there is...

Payment system down

Tried to pay via fast payment system , via account online, via telephonic call. Nothing worked. It says there is something wrong in the payment system, and online fast payment system says card declined, whereas the card has no problem and there is ba...