Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Unable to test new PAYG SIM in my home

I am using Poco X3 Pro Dual SIM mobile. I have an existing Vodafone SIM and the network signal is very low in my home. I am using wi-fi calling to help. I would like to try EE to see whether it is any better and have received a SIM card and inserted ...

Roam Abroad Pass

Currently on a pay as you go contract and would like to change contracts to take advantage of the Roam Abroad Pass. Am I able to do this? A customer representative said there wasn’t anything available and suggested I buy a Canadian SIM for my travels...

data package for prepaid services

Hi Team, Hope you are doing well. I am looking to purchase data+Calls+SMS Package for me to use. I have my balance of 15 Pound please update if it is possible. Or if it is possible to purchase 1 month contract.

Call charges

UPDATE - sorting this out via customer service messaging. Think my account has got a bit messed up - hence the issues.Hi. I have an EE PAYG card in a spare phone for back up. To keep the card active I phone my other phone and hang up before the call ...

Sim Cancelled Payg

Watch out for EE had my phone number for 3 years and then they randomly cut off my number woke up to sim registration failed called EE customer service the worst service ever they said to me my sim has been cancelled because of in activity but every ...

Resolved! Sim issue

Hello I haven't top up my EE sim from last 10 months as I was out of UK and now I need to travel to UK and I credit my number but now I am unable to use my sim as I tried to call customer service number also it says this service isn't available on th...

Setting up a subscription

Hi , My name is Ibrahim ****** I have had my pay as you go sim card for about 3 years now , My card that was connected to it is now expired I think , and I am trying to set up a new subscription pack , I tried 5 different cards and it's not workin...

Top up

How do I top up my phone and buy a bundle, the app is still down

Resolved! Pay as you go refund

I forgot to cancel my pay as you go pack and it just charged me for it, is it possible for me to get a refund because I don't really want to pay for my pack this month

Resolved! Free Data Boosts showing as 'Pending'

Hello, I have a 30 day International Pack which comes with free boosts with every three pack purchases. I have built up 3.5Gb of extra data through free boosts but these are now showing as 'Pending' - in the past they were always activated each mont...