Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Re: Sim card validity abroad

I’ve recently lost Signals on my EE Sim. Is there a way to recover the number? I don’t k know when I last topped up or did a chargeable action. I had Signals throughout except when I entered Saudi last week. This Pay As You Go Sim was purchased in De...

Need to speak to customer service asap

Hi,I need to speak to someone asap please as I was told that a refund was due back to my account and I am still waiting for it please? Thanks ian,please call me, [mod edit: please do not post personal information such as phone numbers on the public...

My balance

I recently purchased a voucher for £20 and my Balance was £20. But then it replied with this:Welcome to EE. Thanks for buying a £10 pack, it'll come out of your credit as soon as you use your phone. It gives you 500 minutes, unlimited texts, and 8GB ...

Resolved! Renew

How do I use my credit iv just top up with an is now on my phone on my account aswell how do I use that to get my pack again

7 day pack not renewed

Just came back from a 6 week holiday and noticed my 7 day pack hasn't renewed since late Nov / early Dec 23 as data, phone, SMS are all zero. The account still has nearly £14 in credit so the issue isn't related to insufficient credit on the account...

Where will I find details of EE's charges for PAY UK internal call and messages?

I've looked on ee.co.uk but can't see anything on PAYG UK internal call charges

balance showing £0 when i paid £15 for the sim

Subscription packs

Hi, I’ve just bought this sim and added £15 to the account. I want to turn this into the £15 subscription pack but everything I try doesn’t work. It’s telling me that I can use the credit to turn it into the data, minutes and texts but I go to and it...

Converting PAYG phone SIM to Data only SIM

Hi,Can I buy an off the shelf mobile PAYG SIM and convert it to a Data SIM? Thanks

£5 pack data boosts

I set up my son on the £5 pack on June 2023, paying by direct card payment each month. I’m sure when I took out this pack that it said it would accumulate data boosts, (upto a maximum of 6 )every time I bought 3 packs. Since October I’ve been raising...