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Subscription pack provided to incorrect number

aaizaahmad
Visitor

Hi! I brought a subscription pack today for my new number XXXXXXXXX on EE which I entered on the app before paying. However, the subscription pack has been added to my previous number which I am not using anymore. XXXXXXXXX

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

can the subscription pack please be removed from my old number and put to my new number.  I want the app to recognise my new number only, can you please see to this. 


thankyou 

thankyou 

1 REPLY 1
James_B
EE Community Support Team

Hi @aaizaahmad,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help with this if you get in touch on 150.

Thanks

James