How can I update expiry date of my payment card

[Ian212]

I can see this topic was raised in 2021 but not resolved and we are now in 2024.

Not able to edit existing cards at all and if I put my existing card in as a new card but with its new expiry date and 3 figure code it is not accepted

[Leanne_T]

Hi @Ian212 

Thanks for coming to the community. 

Do you have a pay as you go or pay monthly account? 

Leanne 🙂

[Ian212]

Hi Leanne

I have a pay as you go account

[Ian212]

Hi Leanne

I have a pay as you go account. 

Have four payment cards listed.  One ran out a few years ago but can't find a way to remove it. Have just received a new card with new expiry date and code for the payment card I use the most but can't  edit it on website.

Ian

[Leanne_T]

Thanks @Ian212 

If you are unable to edit the card details in your EE account, please call us on 150 and the team will be happy to help 🙂

Leanne.

[XRaySpeX]

@Ian212 : Text STOP PACK to 150 to stop your existing pack & payment method. Then buy a new pack. It will ask for the card you want to pay with.

[Malex2205]

If you do it without saving card it seems to work.