Abroad for long term and to keep EE number

[Pennylets]

Hi, I have a PAYG sim in the uk and am currently abroad for 1 year. I topped it up before I left and know I need to send a text every 90 days to deep it active.  I have just bought a local sim in Bolivia and have lost my uk no. Ee have given me another no. How do I get my no back  urgently?

[bristolian · Accepted solution]

PAYG SIMs are hibernated after 6months without any chargeable activity. At that point you have a further 3months to contact EE CS to reactivate it, beyond which the number is irretrievably disconnected and credit lost.

You can contact EE CS on +44 7953 966150 from a working phone, or +44 800 0798586 from a web-calling app such as Skype.