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30 pound pack

Dovile4
Explorer

‎11-03-2024 06:42 PM

Hello,

So I ordered a pay as you go sim. I chose 30 pound pack. When I put that new sim card I received a text from EE that my balance is 20 pound. I went to the salon and they told me that 10 pound you are receiving with a card already. Alright then, but I wanted to have 30 pound pack. And I do not have any pack and do not understand why my balance is 20 pounds when I payed 30 pound

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎11-03-2024 06:45 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Dovile4
Explorer
In response to XRaySpeX

‎11-03-2024 06:55 PM

When I texted AL to 150 I received that my balance is 20 pounds and my last top up was 10 pounds on 06/02/2024.

To start using my 30 pound pack I need 30 credit. 

Yesterday was first time I put sim card in my phone. And February I ordered sim card with that 30 pound.

So, I do not understand where that 10 pound gone

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Dovile4

‎11-03-2024 07:48 PM - edited ‎11-03-2024 07:49 PM

Have you any idea what they meant by "that 10 pound you are receiving with a card already"? Which card would that be, the SIM or a bank card?

It might take 24 hours for it to appear.

Have you checked your bank/card statement to see whether there are 2 transactions totalling £30 against EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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