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Refund

Nabeela1
Explorer

‎07-03-2024 04:46 PM

Hi, I just brought a top up pack for £10 by mistake. I wanted to purchase a different pack. Could you please refund me so I can make the change? 
Thank you

0 Helpful
4 REPLIES 4
Katie_B
EE Community Support Team

‎07-03-2024 05:26 PM

Hi @Nabeela1. 

We are unable to access accounts here on the community. 

If you have purchased the wrong pack please get in touch with our customer care team. 

Katie

0 Helpful
Nabeela1
Explorer
In response to Katie_B

‎07-03-2024 09:09 PM

Thanks for your reply, Katie. Could you please provide the contact email for the customer care team? 
Thank you 🙂

0 Helpful
Leanne_T
EE Community Support Team
In response to Nabeela1

‎08-03-2024 08:40 AM

Hi @Nabeela1 

Thanks for coming back to us. 

We have no email address to contact our mobile guides, you can find contact numbers on our Contact EE page. 

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎08-03-2024 10:06 AM

PAYG credit is not refundable nor transferable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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