07-03-2024 04:46 PM
Hi, I just brought a top up pack for £10 by mistake. I wanted to purchase a different pack. Could you please refund me so I can make the change?
Thank you
07-03-2024 05:26 PM
Hi @Nabeela1.
We are unable to access accounts here on the community.
If you have purchased the wrong pack please get in touch with our customer care team.
Katie
07-03-2024 09:09 PM
Thanks for your reply, Katie. Could you please provide the contact email for the customer care team?
Thank you 🙂
08-03-2024 08:40 AM
Hi @Nabeela1
Thanks for coming back to us.
We have no email address to contact our mobile guides, you can find contact numbers on our Contact EE page.
Leanne.
08-03-2024 10:06 AM
PAYG credit is not refundable nor transferable.