08-03-2024 03:01 AM
Hi, I have been living in Spain for some time but kept my UK number and EE pay as you go SIM.
Due to having a new baby and a long NICU stay I totally neglected using it and now it would appear that I have lost my number. There is no signal from my EE SIM and when I sign in to the app/website I cannot access my tariff, add ons etc.
Is there anything I can do to recover my number?Thanks
Solved! See the answer below or view the solution in context.
08-03-2024 05:13 AM
@Fiona116 : Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
08-03-2024 05:13 AM
@Fiona116 : Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.