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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 542 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 738 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 24047 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13196 Views
  • 0 replies
  • 6 Helpful

Resolved! My account

Hi, I'm trying to add my ee pay as you go to my monthly account and it won't add it.   

Resolved! Top up

Hi I topped up this morning but my usual pack didn't renew. The chatbot service on myee doesn't have an option for this so not sure what to do.

Arjun7 by • Investigator
  • 583 Views
  • 9 replies
  • 2 Helpful

Resolved! Top up

Can I top up my mobile from my land line

Resolved! App

Hello I got this SIM card at airport 6 months ago. I can not make any subscription and lots of feature in app are unable to use. What I need to do?

Re: App undergoing maintenance

I am having the same issue right now. I just joined EE today, installed the app and cannot access it at all.I can't link my phone because it keeps telling me to try again later and I can't even check if my 20GB pack for £10 is working. It has been 5 ...

Resolved! App

Hi the app is not working and I want to top up

Myuul by • Visitor
  • 279 Views
  • 1 replies
  • 0 Helpful

Pack not working

Help please! I brought a new phone, and a brand new SIM card (was previously on Giffgaff, changed to EE) I ordered a free SIM with a £20 pack included, I was told that it would activate after I sent a text, or made a call ... It won't let me send a t...

GlennDH by • Visitor
  • 1676 Views
  • 10 replies
  • 0 Helpful

I cannot make any phone calls

Please help me as I need to use my phone urgently, I did download a euro Sim card and since then I have been trouble trying to make telephone calls with my phone and I need to use it now I can use my WhatsApp but I cannot call normally using my phone

Jfehily by • Visitor
  • 294 Views
  • 1 replies
  • 0 Helpful
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