Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! top up with international credit card not accepted

Resolved! Subscription Pack & 5G

I have a subscription pack so should I be able to get & use 5G when it and about as it does not seem to be available to me when others on EE in the same location are using the service?

Cctv camera

I have just bought a cctv camera and put a pay as you go sim in it 20gb does anyone know how I can view how much data I have left on it please

Understanding charges

I have a payg £10per month subscription I have unlimited texts and 8gbs of data so why have they taken £10:40 from my subscription???

Lost voucher receipt

Hi I had bought EE voucher at Tesco supermarket on 15/8 . I wonder if I have any help so I can have my credit

Resolved! Want to 'start a conversation' but panel will not let me type.

Want to top up my wife's EE mobile phone

Campervan router connection issues

We are away in Spain in our motorhome. Router in motorhome with EE SIM. We are all struggling to connect to it. It has data, lots! When we try to sign in it's asking for a roaming payment to access data. We have roaming switched on on our devices. P...

PAYG sim advice

I need to get a replacement sim for one which hibernated and is now invalid. It needs to be one that is only topped up as required and not a subscription pack. It is for a Doro phone used by my parents for emergency use, so no data etc is required....

Resolved! credit

Hi allThe EE website is telling me that my data pack which costs £10 won't renew because there isn't enough credit in my account but the same site is also telling me I have £15.15 credit. I've tried texting now to 150 to restart my pack but it's stil...

Resolved! Chargeable activity - Reload

Hi,Is reload (top-up) alone is considered as an chargeable activity? I would like to keep my line active beyond 179 days and thought of just reloading it before it hits 179 days.