Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

4gee mini wifi

I have a mini WiFi device but can't top it up because when I put in the phone number it sends a passcode to a phone, but it's not in a phone, it's in the 4gee WiFi device, so how can I top up, either by adding it to my account, which I can't currentl...

Payment

I can't delete the bank card I bound to the ee app

Bought £15 bundle only gave me £10 credit

Hi, I bought a new sim with £15 top up but Just got a text saying thanks for £10 top up so I can't activate my £15 pack because I don't have enough money, Bank shows I bought a £15 bundle What do I do as I can't do phone calls or texts as it will ch...

Re: Turn off mobile data from a different phone

Is it possible to block data on a pay as you go plan? I cannot find where this option may be and I have checked the desktop page and the app. Please EE help.

Subscription pack reloading

Hi

Hi I top up my pack of 15 pounds yesterday but the whole data is finished today. Even i am not able ro place a call, can u please help me and explain me what is the issue.

Resolved! How to get an esim?

Hi allI've just joined ee with a new PAYG sim. It didn't come with any QR codes. I've registered and logged into my ee (app and website) but I can't find an esim option anywhere. How do you get an esim? Thanks

account closed

I have recently tried topping up my PAYG phone, only to see a message that says closing account -£14.30.I did manage to get a £10 top up completed before I noticed the above statement.I am no longer able to use my phone even though I have credit. Can...

Resolved! how often to use payg sim

Hi I have a PAYG sim which was bought from eBay -this is for emergency use only, however, I know that it has to be used on occasions to keep the number active. I was under the impression, when the purchase was made, that it had to be used every 30 da...

Pay and go

Hi all I brought a SIM card from EE and did a month subscription pack and at the time of doing it on my debit card I said I don’t want them to automatically renew pack every month as I was only using for a month to check the signal strength I get fro...