Ivana

[Ivana09]

hello, I bought a voucher but I can't put it in because my number is suspended, how do I put it in?

[Northerner]

Hi @Ivana09 

Are you in the UK. 

When you say suspended do you mean hibernation.

Thanks 

[Ivana09]

hello, I have sent emails several times now with the same question, why are they still not activating my number from EE? I'm currently in England in another country and I can't call them to reactivate my number please help me reactivate my phone number help me because I can't call an operator help me 🙏

[Katie_B]

Hello @Ivana09. 

Have you used your SIM in the UK before travelling abroad?

Katie

[Ivana09]

Yes

[Ivana09]

I now use it outside the UK

[Katie_B]

Thanks for confirming @Ivana09. 

For a number to be taken out of hibernation you will need to contact our customer care team. 

The team can be contacted by any phone on +44 7953 966 250. 

Katie