Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 11922 Views
  • 7 replies
  • 7 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8759 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 29573 Views
  • 25 replies
  • 21 Helpful

EE most useless

Make sure to leave a space after VO before inserting the voucher number for your top-up??? That’s what EE email said - after countless tries I returned to the shop and was told not to leave a space!!! Help line??? NONE of them work!!!  Try to add ano...

JPR64 by Visitor
  • 134 Views
  • 2 replies
  • 0 Helpful

Pack Purchase Urgent

I’ve arrived from South Africa and activated my EE Esim. I loaded £20 so I could purchase a data pack and I’ve done it many times and cannot get data. I’m travelling from London tomorrow and for the rest of the week and urgently need to access data s...

MandySA by Explorer
  • 153 Views
  • 4 replies
  • 0 Helpful

Resolved! Cant call or send texts, have credit.

Cant call or send texts.Have £15 credit.Texting AL to 150 fails to send.Any text to 150 fails to send.If I call my number, says user busy.Have tried rebooting.I have full signal and 4G connection.When I top up phone I receive a text saying top up suc...

Change of plan to pay as you go.

hello i hope you will be able to help. I have changed my plan from monthly to pasy as you go. i soon i have changed to pay as you go i have lost my access to my online account. on my previous bill i have been overcharged for roaming pass. now i do no...

Topped up my account to receive sms from what's app

Hello,I'm using pay to go £15 sim card that I bought from London,and I'm trying to access my number abroad to use what's app but I couldn't seem to use my topped up amount of £15when I send AL to 150 it gives me this:Your current balance as of today ...

Hypnos by Visitor
  • 127 Views
  • 2 replies
  • 1 Helpful

Resolved! Just topped up but my phone does not have any credit

Hi all,I want to give my number and an old phone to my dad. I had a pay as you go EE sim and looking at its account, it had £5.30 credit.I tried setting up my phone with the sim. I couldn't send any calls, as it said it had no credit. I topped up £5 ...

is this ethical from ee?

opened 2 unused  ee payg 6gb data sim cards today for emergency use, since the 1 year sim card in the mifi failed to connect (it was used less than 120 days ago)  -- "new" cards failed to connect at all -- didnt even get through to the ee payg regist...

miffed5 by Investigator
  • 290 Views
  • 13 replies
  • 2 Helpful

Top ups

Hi I  have put money into my account but cant buy the pack I have had running for months without paying again any help plz

Can't access the data from my plan.

I have purchased a pay as you go sim to be used abroad and now, when I try to use mobile data, it doesn't allow me, and it doesn't even use any of the data that I can see from the remaining amount in EE mobile app. I have even paid for the add-on to ...

Lukel1 by Visitor
  • 129 Views
  • 1 replies
  • 1 Helpful