If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers. Our packs last up to 30 days and pay as you go customers benefit from: Pack Name...
Hello!Two subscriptions have been assigned to my bank somehow (both are called EE Topup Vesta). They cost 9 and 10 GBP, but my plan should cost 10 GBp. As a result, I have an increasing excess on my EE account due to duplicating topups.I would like t...
Topped up my SIM card on Monday with £30. Now I got a notification via sms saying my current EE amount is only £29.20 and I’ve to top up again to renew my package tomorrow?why did I lose £0,80?? This is annoying since there’s not such a small amount ...
Hi I recently topped up my partners payg phone by £20 the money was taken out of my bank but her phone didn’t top up. How can I get my money back please?
I have recently switched network providers from EE to Giffgaff.My EE handset was locked to EE therefore I had to supply EE with the IMEI number. I did this several times and each time the handset rejected the password key I was supplied to unlock the...
The data rollover is a big con, so please don't get sucked into it like I have been. It clearly says, "with Data Rollover, any unused data now rolls over into the next one you buy, so you get a second chance to use it". (copied and pasted from the EE...
Just received a Text message, saying I am not using my phone enough and for more information to visit. http://discover.ee.co.uk/moreinfo/Z3q3k8this link is not valid, so where exactly can I find the T&C?I tried visiting the other po...
I have topped up £20, but when I try to apply an add-on pack an error message states AddOns Purchase Error try later. How do I get a refund?
I have a PAYG sim and i have been travelling to China for a long stay since May 2023, I rarely use the number to call or use data but mainly receiving sms. I just found out the number is not working anymore although still shows signal, calling using ...
Hello - I got the wrong number and topped up the wrong phone. Can I cancel this order?
Hi there - I want to get a new Subscription Pack - according to the EE website you have both £5 and £10 subscription packs available, but when I try to purchase a £5 pack or a £10 pack by sending a message to 150 I get a reply saying "Sorry I didn't...
