Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG pack won't start

I have topped up but my pack won't start, I keep getting an automated message saying I need the correct funds. I have checked my balance and my top up is on my account. How can I get this to start?

Adding a second SIM to PAYG EE account - have SIM already

Dual Sim - 2nd sim info

Hi, currently with EE (pay monthly) and own phone outright. Wanting to use a 2nd sim for hobby business with the same phone. It would 99% used for incoming messages and calls so I don't want to buy a bundle with it, just a basic old school PAYG. Quit...

Re: Hi, im going to tenerife next week ans would like to add on roaming. Please

I’m still confused. Sorry. I have a £10 per month PAYG subscription pack, that comeswith 8GB data. Can I use thisto make WhatsApp calls when I’m on holiday in Spain with no wi-fi available where I shall be staying?

Resolved! Roaming changes for PAYG

Is it true that free roaming in the EU with PAYG packs will end in June 23?

Roaming abroad

I’m on a cruise and having the most difficult time trying to get the right pack. I’m sure I’ve done the most expensive way. Found it all very unhelpful In EU and Turkey

Resolved! How do I get my pac code when my EE PAYG number had been deactivated?

I was PAYG and have switched. I got a PAC code but my new provider has asked for a new one. But I have no service with EE now. How do I get a new code? The EE app is down for maintenance at the moment.

Resolved! roaming

I bought a sim card in Poland and I would like to activate roaming here because the card does not work. How to activate?

Topping up

Hi there, I purchased this Sim Card at the airport and now need to top up to continue to have unlimited data for the next three months. When I try to top up, it has an error message. How can I do this?

How to remove PAYG no from MyEE?

Is there anyway I can do this myself?I mistakingly registered my PAYG number to the MyEE account I use for my PayMonthly and since can only see bits of my PayMonthly account through the MyEE app and only my PAYG account through the MyEE website which...