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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22630 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12736 Views
  • 0 replies
  • 6 Helpful

Uladzislau

Hello, we replenished the balance, connected the package, but neither calls nor the Internet work, what should I do, I can’t call anywhere either

Contract cancelled without notification

Hello - yesterday I had a clear out of files my laptop deleting cookies in the process. When I tried to log-in to my Amazon and currency exchange accounts I discovered that my number was no longer active (I last used it two weeks ago but mainly use i...

MsJHH by • Investigator
  • 1236 Views
  • 37 replies
  • 8 Helpful

Resolved! Payment Error

I keep getting an error when I try and top up. Says invalid details. 

ZC47 by • Visitor
  • 633 Views
  • 2 replies
  • 3 Helpful

New sim! Poor coverage! pay as you go! wasted money! No refunds?

Got a new EE sim yesterday, and added £10 top up.once came home, no signal, but time to time just 1 point signal  comes and go! Can’t make calls to 150 or to book the service either.Checked the coverage online, shows no issues!Already made a complain...

Maashi by • Investigator
  • 538 Views
  • 5 replies
  • 1 Helpful

**bleep** i want a refund now

I just brought an ee sim.tried buying a £30 subsciption,it was declined.i then tried buying a £30 bundle it was declined.so i paid £30 to top up on 150.i was immidiatly send a message saying thanks for buying our £20 bundle.you have £10 left in your ...

can't send SMS EE -error code 10

Hello I can make outgoing calls and receive messages but when i try to send a text i get "EE - Error code 10" , the messaging centre seems to be fine and i haven't left the country or changed any settings on the phone since the last successful text a...

FH901 by • Investigator
  • 1545 Views
  • 9 replies
  • 2 Helpful

PAYG SIm Pack Prices - Now With Extra Data

Hi,So a PAYG sim pack from a shop that say £15 for 15gb data, unlimited mins and texts. or a £10 pack with similar.Yet online EE have changed there sim packs and now are £15 for 25gb data and mins and texts.and £10 for 8gb etcBasically can you just u...

CMBlink by • Contributor
  • 1680 Views
  • 4 replies
  • 3 Helpful

Resolved! EE top up not working on pc or mobile

Had the ususal monthly remider that top up is due, however when doing it via the usual method online via the app, I am unbale to  enter the car cvv number.  When tried online via the pc, it did not owrk either.  The box to type digits into shows a li...

mikeyb69 by • Contributor
  • 368 Views
  • 6 replies
  • 2 Helpful

Pay as you go

Had 10 pound credit on my phone to top up my pack and roll over 20 gb of data but no data rolled over and back down to 8gb not happy

Jayden31 by • Investigator
  • 452 Views
  • 13 replies
  • 1 Helpful
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