Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Roaming in spain

How can I add roaming data to my mobile for Spain for each day and how many days before I travel I would need to add it so it will be activated as I don’t need it until 31st August-2nd September? once I don’t need it would I need to deactivate it ?

if I paid 10 pounds for the pay as you go plan why he take my money and I didn'

Resolved! How to top up with only text

As both the app and website are down how can I top up my credit with no recognised debit card set up

How to add PAYG number to existing ee account

I have bought my elderly mother a PAYG ee phone. Is it possible to add this to my account so that I can top it up and monitor usage from afar? And if possible, will a verification code have to be sent to her number? I suspect this is not possible as ...

Not making enough calls

Data not working

Hello, Yesterday I purchased the £15 50gb data pack with unlimited calls. The data worked as I was leaving the shop then cut out and I received a text saying I had to add data to my pack.

Resolved! Living in Japan but keeping UK number

Hi, my daughters contract has just expired and we have moved onto PAYG. She is about to go to Japan for a study year abroad. She plans to get a Japanese sim when she gets there. She wants to keep her UK number and use it for WhatsApp and for if/when ...

Resolved! EE 4gee Wi-Fi mini in spain

I have a 4gee Wi-Fi mini router which I use for camping etc. I have a 120GB data sim in which lasts 12 months (started last month). I have come to Spain, as I have for the last 3 years with the same data sim, and mini router, and this year it is not ...

Resolved! How to topup when abroad

I bought the wifi box to use on holiday. I set it all up in the UK. Works brilliant. Took it to tenerife and it kept saying sign in and telling me to top up. I kept trying with no luck

Re: Have data sim pay as you go how do I check balance of mobile

How to pay