Tried to top up my PAYG credit but for some reason the app couldn't do it, said my account may have been compromised and asked me to change my password. As I still couldn't top up I phoned 150 as that was the alternative method mentioned in the text reminder. I assumed it would be a recorded message asking for card details etc but to my surprise I found a real person on the other end. I said I wanted to top up and she told me that I could have a 30% discount as I wasn't using all my allowance. This sounded fine so I agreed and she topped up my phone.
The next thing I knew I received an email mentioning a 12 month contract. Where did that come from? I tried logging into my EE account to check but it didn't recognise the new password. After a couple more attempts it locked my account. I then phoned 150 again and spoke to someone else who explained that I had been put onto a contract. He helped me get into the account again and asked if I could see details of my plan, payments, etc but there was no information there. I was told to give it time and try again tomorrow when the system would hopefully have updated itself.
Now that I've had time to process all this I realise I don't even know what I'll get each month for my money. I assumed I was still on PAYG with the same allowances but this may have changed and I can't find out the details as there's nothing on my account yet. I feel I've been sold something unawares and don't even know what I've signed up for. I've been given a link to ask for a call back tomorrow if I still have problems. I'm hoping there is a cooling off period so that I can get out of this. Does anyone know?
