EE Add-ons & Benefits - Not Working

[UnluckyXIII]

Hey,

Not sure if anyone here is able to help, my current contract includes an additional "add-on" but when trying to add this via the TXT service it says that the service is currently in high demand and to try again later.

When trying to add via my account page on the App/Website I get an error message:-

"Inclusive Extra update error.

Sorry, due to a technical problem we're currently unable to update your inclusive extras. Please try again later."

This has been the case for 5 months since singing up for my contract, how long will it take for EE to fix it as that's almost 5 months I've not been able to have what I'm paying for?

[Leanne_T]

Hi @UnluckyXIII 

Thanks for coming back to the community. 

Have you reported this to our technical support team to get this investigated and a support ticket raised if needed? 

Thanks. 

Leanne.

[UnluckyXIII]

Hi Leanne,

Thank you for the reply, I don't even know where to begin in reporting issues, I don't see any option on either the App, the website or via TXT.

[James_B]

Hi @UnluckyXIII,

You can contact technical support on 150 from your EE phone.

James