Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 74103 Views
  • 59 replies
  • 128 Helpful

@How to complain about a store

As above... how do you do this??Putting aside the situation, EE customer service advice that "a EE store" is nothing to do with EE,as the stores are franchises. EE customer service, says I should take it up with the store manager, and there is nothin...

Resolved! Invoice

Hi im having trouble finding my invoice number for the phone I have ordered Do they make it so hard to find it to stop you claiming the free item ?

Shawn111 by Visitor
  • 258 Views
  • 2 replies
  • 2 Helpful

Trying to claim ear buds offer....

Where can I find my invoice number on my receipt. I am trying to claim my rewards, and it's asking for the invoice number.Also it won't let me enter £0.00 as the amount I've paid but it was an upgrade which I haven't paid anything upfront for. Anyone...

Laura748 by Investigator
  • 1797 Views
  • 14 replies
  • 3 Helpful

WiFi Boost

Hi, I also have this issue. I have gotten a new plan from we and there is a WiFi boost add on in my plan, but checking the WiFi booster map and coming close to a WiFi booster does not automatically connect like it is supposed to. I am also wondering ...

Tb78 by Visitor
  • 253 Views
  • 1 replies
  • 0 Helpful

"EE Perks" discount code not being accepted?

Hi,I am trying to get a new SIM only contract with an EE Perks discount code (via my work). However none of the SIM only plans accept it! It just says:Code entered is not applicable with this data plan. Please beware that certain codes aren't applica...

martin2345uk by Established Contributor
  • 1459 Views
  • 14 replies
  • 0 Helpful

Upgrade offers

Today I spent 60 minutes on chat exploring an upgrade. I was quoted one deal and by the time I'd got through all the questions and answers the guide the told me that deal was no longer available and that very same deal was now an additional £10.It ju...

Bornie by Investigator
  • 262 Views
  • 2 replies
  • 1 Helpful

Resolved! Netflix 'upgrade'???

I've got Netflix as an added extra. I paid extra to upgrade from basic to standard (no ads) Now seemingly 'standard'is the de facto base extra with EE . With ads!! So, now I have Netflix Standard (with ads) which is the bogstandard add on for EE . Do...

LynnG by Contributor
  • 310 Views
  • 1 replies
  • 1 Helpful

Resolved! Free watch with pixel 9

Hi does anyone have the link for the free Fitbit watch that come with the Google pixel 9a, I'm due to order it tomorrow as had to wait 28 days but can't find the link for it now