Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 74045 Views
  • 59 replies
  • 128 Helpful

Apple Music not working as a smart benefit

Hi. This is really starting to get on my nerves. I have been trying and trying to get my Apple Music smart benefit to work. Have spoke to both EE and Apple and am getting no help. All I keep getting is ‘this subscription is being used with another Ap...

Can’t activate Xbox game pass

Hi there, the past two or so days I’ve been trying to activate my Xbox game pass which was added to my contract as an inclusive extra. However, I click the link and type in my number and complete the captcha, which then proceeds to say there’s an err...

Shane635 by Visitor
  • 244 Views
  • 1 replies
  • 3 Helpful

Resolved! New sim only contract

Hi there is there anyway of finding out if the £6 a month deal includes eu roaming as can’t find out anywhere many thanks Declan https://ee.co.uk/plusnetandee

EE Perks

So I cannot log into tmy ee perks account - cant reset the password as no longer have access to the work email address but it also has my private email address - I spoke with someone on the chat who said I would receive a reply within 24-48hrs and it...

Emmabb23 by Explorer
  • 221 Views
  • 2 replies
  • 1 Helpful

Resolved! Cancel AppleTV+

Hello,I would like to cancel Apple TV+. Apple website does not allow cancellation. It says to cancel through EE. EE app does not show this as an option to cancel. Please help. Thanks

Trying to upgrade - EE Perks code not working

I am trying to do an upgrade, and when I enter a valid EE Perk code, I am getting the error:Code entered is not applicable with this data plan. Please beware that certain codes aren't applicable if discounts are already applied.The plan I am trying t...

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Resolved! Now TV says no membership

Ive just got EE TV set up and now TV is saying there is no membership  I am logged in with the same email as my EE account and is asking me to pay how do I fix this 

myers89 by Visitor
  • 319 Views
  • 1 replies
  • 2 Helpful

Resolved! Discovery+ activation

I’ve tried for ages to activate my discovery plus but all I ever get is we are having technical issues. I’ve tried different days and times, I had the same problem on my last contract too … it’s never worked in years of me trying. How do I get around...

Brock2 by Investigator
  • 3468 Views
  • 27 replies
  • 8 Helpful

Resolved! Activating my Xbox Game Pass inclusive extra

Hello,I just moved to EE and got a plan with an inclusive extra. I chose Xbox Game Pass Ultimate. I have now activated my SIM, apparently I’m meant to get a text to link my Microsoft account and start the Xbox Game Pass subscription…When will this te...

CyberAly by Investigator
  • 455 Views
  • 5 replies
  • 1 Helpful