Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 86769 Views
  • 61 replies
  • 130 Helpful

Resolved! Pixel 10 earbuds

Hello I just upgraded to the pixel 10 and was told by the chap on the phone that I am entitled to free earbuds, however there is no advice or literature to say how to claim it.

Ash0ley by Visitor
  • 830 Views
  • 5 replies
  • 3 Helpful

Resolved! EE Perks

Can anyone help me to get EE Perks to work? i cannot log in or obtain a reset password, checked junk and spam and nothing. Please???

V77 by Investigator
  • 1085 Views
  • 7 replies
  • 2 Helpful

Resolved! Re: EE perks code not generating

Hi Please can someone help as I'm having the same problem with my NHS EE perks account. It says "unable to retrieve codes" and contact representative but don't don't who this isThanks in advance!Natalie 

Resolved! Free Earbuds

I have just changed my phone (15th January 2026) from a Google Pixel 7 to the Google Pixel 9a, which came with free Google buds. I wasn't told how to claim these or if they would be sent on to me. Can you advise please?

Bexi90 by Visitor
  • 715 Views
  • 1 replies
  • 2 Helpful

Resolved! EE cyber security

I have added Norton cybersecurity to my EE account. When I open up the website, I immediately get a notification “Attention needed”. This almost immediately disappears and then I get a message that I’m fully protected. Is this correct?

GGW1 by Investigator
  • 567 Views
  • 1 replies
  • 1 Helpful

Resolved! Apple Music inclusive extra not applying

I’ve chosen Apple Music as my inclusive extra and can see it active on my EE app. I received a link to set it up but when I click it, it opens Apple Music, shows a white screen for a second, then just continues to the regular Apple Music app. There a...

FJSaturn by Investigator
  • 5062 Views
  • 19 replies
  • 6 Helpful

Resolved! Reactivating NHS perks account

Trying to log in to my nhs perks account and it’s saying account deactivated. Similar questions on the community not helpful as they all have private responses. Can anyone help? Thanks 

Becks16 by Visitor
  • 1134 Views
  • 3 replies
  • 0 Helpful

Resolved! NHS EE Perk not giving code

Good evening,I have just revalidated my NHS EE perk account, but receiving an error saying unable to retrieve code when logged in.  I have 5 codes available.  Please can you help.Many thanksLeanne 

Resolved! Ee perks not working

Good evening,I have just revalidated my NHS EE perk account, but receiving an error saying unable to retrieve code when logged in.  I have 5 codes available.  Please can you help.Many thanksholly 

Hols2023 by Visitor
  • 339 Views
  • 1 replies
  • 1 Helpful