Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 70413 Views
  • 59 replies
  • 128 Helpful

Complaints and contacting the ombudsman

So I have 2 plans with added extras, but i cant get one of the added extras because I cant receive a text on one of the lines to activate it, which i was told i could do by email, which is why i added an extra plan to get the xbox one on my phone bec...

Google 1 2TB inclusive extra

Hi guys,I added the Google 1 2TB as my inclusive extra but I haven't received it yet? Still my old amount of storage. How long does it take to come through after receiving the phone? Also I did get a new SIM card with the phone with the same number. ...

Ljt2024 by Visitor
  • 693 Views
  • 8 replies
  • 0 Helpful

re-validate ee perk

I was sent the link to re-validate my NHS ee perk to my nhs email address. But i have forgotten my password, I have tried resetting it several times but I get no email for password reset. Any help would be great

zee28 by Explorer
  • 676 Views
  • 15 replies
  • 1 Helpful

Resolved! EE perks Deactivated

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"  Thanks for any help. 

Moki by Visitor
  • 2463 Views
  • 57 replies
  • 5 Helpful

Resolved! Television on 24 month contract

If I add a television to my contacts for mobile say at £15 pm what happens at end of term do I keep to or hand it back. Any advice appreciated 

Glendosh by Visitor
  • 231 Views
  • 2 replies
  • 3 Helpful

New user trying to activate Apple One

HiI have tried to activate the Apple One subscription which is included in my plan but I keep getting an error message saying “unable to verify this number…”.Any clues?thanks

Tchogi by Explorer
  • 329 Views
  • 3 replies
  • 2 Helpful

Lifetime Family and Friends Discount

Hi ,  I just called EE to get an upgrade to a sim only contract and they have said that they can’t continue to apply my family and friends 30% discount unless I have a new code. This was a lifetime discount added to my account over 15 years ago and t...

Cr2024 by Visitor
  • 2576 Views
  • 5 replies
  • 1 Helpful

Resolved! Call abroad from UK free add on

Hi, I recently added the £2 international call add on to my mobile contract but there was confusion as to whether it was being applied. The technician I spoke to thought the Call abroad free add on would work and added that rather than the £2 option....

andyg15 by Explorer
  • 1992 Views
  • 16 replies
  • 2 Helpful