Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 78841 Views
  • 59 replies
  • 128 Helpful

Resolved! Smart benefits

I am looking to upgrade my plan. But I want 2 smart benefits but I’m unable to find such a plan I would like TNT and APPLE ONEThanks

Teno1878 by Investigator
  • 388 Views
  • 2 replies
  • 5 Helpful

Resolved! How to claim the free watch with S25 Ultra

I purchased my Samsung S25 Ultra online on Sunday with the view of claiming the free watch however it's asking for an invoice and proof of purchase. How do I find my invoice for the order? Thanks. 

Zoze8588 by Investigator
  • 6469 Views
  • 12 replies
  • 10 Helpful

Resolved! Apple Music inclusive extra not applying

I’ve chosen Apple Music as my inclusive extra and can see it active on my EE app. I received a link to set it up but when I click it, it opens Apple Music, shows a white screen for a second, then just continues to the regular Apple Music app. There a...

FJSaturn by Investigator
  • 2962 Views
  • 14 replies
  • 6 Helpful

Resolved! Invoice

Hi im having trouble finding my invoice number for the phone I have ordered Do they make it so hard to find it to stop you claiming the free item ?

Shawn111 by Visitor
  • 760 Views
  • 4 replies
  • 2 Helpful

EE Shop won't allow me to purchase

Tried 3 times to add a Nintendo Switch 2 + Mario Bundle to my plan. The first time after I'd authorised in my online banking the site said something along the lines of the action being currently unavailable and emptied my basket. It hasn't told me an...

Resolved! Promotion Pixel 10 Pro disappeared

There was a promotion going on (advertised to end at the 30th of September). You could buy a Pixel 10 pro SIM free, unlocked, for 20% off when you log into your EE account.An hour ago I tried to place the order, but when I was on the review page, the...

Svenzie by Explorer
  • 732 Views
  • 8 replies
  • 0 Helpful

Offers

EE must stop involving third  parties to supply offers as it takes a month to get a free tablet you might as well get a deal in store and confusion as they always can never find your order even with a receipt proving purchase  ..... I just gave up. W...

Kasual by Explorer
  • 371 Views
  • 4 replies
  • 2 Helpful

friends and family discount code not working

Hi, im currently an employee for EE but when trying to apply the discount onto a 24month sim only contract (the 50gb data for £18 a month deal) it tells me that my code is invalid. I have generated 2 codes and neither of them work can someone help me...

imzolf by Visitor
  • 989 Views
  • 5 replies
  • 0 Helpful

Resolved! Google pixel 10 pro and XL with all in plan

Pre-Ordered the Google pixel on the all-in plan with EE. As I was moving from Apple to Google, thought I'll go for the Gemini Pro pack with the all-in plan as it gave me storage. Received the Google pixel setup my Google account to find out that all ...