Ee perk cannot generate code

[Jb773]

Hi, when I try and generate a new code I receive following error message - 

Unable to Retrieve Code at this current time,

I have 3 codes left. Any help would be great. I have tried logging out, changing password and different browsers and devices but get the same error each time. 

[Alex_H · Accepted solution]

Hello @Jb773,

Welcome to the EE Community

Thanks for confirming what you have already tried, it will now need to be looked into by our perk team to see what is happening with your account. You can give us a call on 150 and one of our guides can contact the perk team which is the quickest option.

However I can also contact the perk team for you to help resolve this, I will send you a private message to get some details from you if you would like to do it that way. 

Alex

[JodieMW]

Hi

I am also having the same problem it is saying Unable to Retrieve Code at this current time.

Would anyone be able to help please.

Thanks 

[Katie_B]

Hello @JodieMW. 

Thanks for coming here. 

Please check your community inbox when you have a moment. 

Katie

[meg3103]

Hi having the same problem - please can you help 

[Ali_A]

Hi @meg3103 
 

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

[AngiePangie22]

I also have the same issue. When I log into my perks account (different details to ee acount), I'm told I have 5 codes left but have an error when I try to generate.

Can I have some help please.

[Alex_H]

Hi @AngiePangie22,

Welcome to the EE Community

I have sent you a private message to get some information from you to help with your perk account.

Alex