Offers & Add-ons

Discussions around EE offers and add-ons

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Forum Posts

The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 78840 Views
  • 59 replies
  • 128 Helpful

Xbox game pass still subscribed after account cancellation

Hi,I left EE some time ago (well over a year) and today I discover on my Xbox that game pass is still present.I'm unable to cancel this via Microsoft and my EE account has no active service and shows errors in places.How can I get this cancelled full...

richaswr by Contributor
  • 4398 Views
  • 36 replies
  • 5 Helpful

Resolved! Free laptop

Hi I upgraded to an S25 yesterday. It says I would get a free Chromebook with the phone but it's not mentioned on my order...please help!

XBox Gaming Bundle

I have an Add-On titled 'XBox Gaming Bundle' on my account, it seems to have replaced the Game Pass ultimate subscription I had when I upgraded my phone. However it doesn't tell me what the bundle offers and my game pass ultimate subscription ended w...

Veetox by Investigator
  • 1875 Views
  • 3 replies
  • 0 Helpful

Resolved! Re: Marketing emails

I’ve been texting stop to 2040 for years and they still haven’t stopped sending me stupid marketing messages. It’s so frustrating now. Honestly it makes me want to leave EE. 

AP145 by Visitor
  • 295 Views
  • 1 replies
  • 1 Helpful

Resolved! Apple Music add on not appearing as a new plan/subscription

Hi! I’ve just added Apple Music to my contract but the new subscription isn’t appearing in the Music App. When I click on the link EE has supplied the Apple Music app opens, a blank window appears then it takes me to the music. When I check the subsc...

Beth0013 by Visitor
  • 5227 Views
  • 23 replies
  • 1 Helpful

Resolved! EE perks can’t access won’t send me password reset

Can someone please help I registered for EE perks got an email to my work address verified it, I was asked to sign in and it would not let me I have attempted to re set my pass word but never get an email back I have tried many times over a few weeks...

Cross25 by Visitor
  • 1504 Views
  • 18 replies
  • 0 Helpful

Cannot 'add to plan' any products!

I am getting fed up with EE.I have been a customer 10 years, had multiple contracts, and bought multiple things on the 'add to plan' products where you can put the cost onto your contract.I wanted to purchase a garmin smart watch advertised on there....

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