EE Perk Password Reset not workiing

[JPFoneMan]

I've been using EE Perk for a couple of years and I wanted to move over to EE using the Perk system as I work for a qualifying company.

For some reason, every time I go to reset my password I never receive the e-mail, and I've received other Perk e-mails before potentially I want to move two members of family over to EE as well, but I can't access the Perk portal then I may as well look elsewhere.

Can anyone at EE shed any light on why the password reset system isn't working?

[Fi31d]

Im having the same issue. When i try and reset password it tells me it cant be done at the moment. 

[Katie_B]

Hello @JPFoneMan and @Fi31d. 

Thanks for coming here. 

I am sorry to hear you are both experiencing this when trying to reset your password. 

The quickest way to get this looked into would be by giving us a call. 

Our customer care team have access to a webform that can be sent to our EE Perks team. 

Alternatively, if you do not wish to call please pop me over a private message with your email address and name and I will email our EE Perks team. 

Katie

[Laurawhit77]

Hi, 

I signed up to EE perks a while ago as a blue light card holder and a family member would like to use a discount code. 
When I tried to reenter my account, the password was incorrect and I requested to reset password via email. I have checked everywhere for an email but haven’t received one.

Thank you 

[Laurawhit77]

Hi Katie, 

I am having the same problem, is there any chance you could message me? Thank you! 

[Debbie_G]

Hi @Laurawhit77.

Welcome to the community.

I've sent you a private message to get some more information from you to help further.

Debbie 🙂

[Sluphie]

I’m having exactly the same issue. Password is showing incorrect but no password reset email is coming through! 

[Debbie_G]

Hi @Sluphie.

Welcome to the community.

Are you using the same email you registered for a perk account?

Have you checked both your Spam/Junk folders?

Debbie 🙂

[JPFoneMan]

They migrated all our e-mails to new domain, so my e-mail was changed.

According to your team the business I work for may of dropped out of the Perk scheme.

[Debbie_G]

Thanks for getting back in touch @JPFoneMan.

I have replied to your private message. 

Debbie 🙂