Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Hi I’m in Poland and all my calls are barred. How can I contact EE ?

Samsung galaxy watch 4

I have a paired smart watch. Has own sim. It paid to phone Calls working in and out. Can't send or receive text messages. Notification onCentre jumper correct Restarted device and watch and same issue. Any advice

Re: Roam Further Pass add-on error

Hi, my son is in LA at the moment and I am trying to add the roam further add on but it keeps throwing up the same error message. He cannot afford to use his phone. Is there anything you can do to help please. Thank you Sean

Resolved! Travelling to Jamaica

Hi I’m going to be travelling to Jamaica and I have a wifi dongle with 50GB on but on forums I’ve seen people say I’ll need a bolt on data package is this right ? Even with my available data ? Also how do I set up roaming on the 4GEE device? Thanks

Texting

I’m struggling to text one certain number from my phone I’ve had a sim swap & a full factory reset on both my iPhone & watch

Resolved! Roaming.

Since brexit. Does ee still give us free roaming ? Europe and or internationally.I am going to Egypt, Maldives and Canada this year and need to know if I need to change my provider. Thanks in advance

Resolved! Roaming in Mexico

Hi, my wife has just arrived in Mexico. Before she went we upgraded her phone and plan to an iPhone 11 with 100gb of data. She needs to use data when there so I made sure she was on the correct plan. All her settings are correct, roaming is enabled e...

Can i get someone from EE to phone me or live chat me?

Can someone from EE please ring me or go on live chat with me. I am currently stuck in Denmark with a phone thats been cut off. I have tried to ring myself but it will not allow me to ring 150. Thanks James

Resolved! How does it work using the mobile from Spain?

Not going to use unless i need, and have never used it abroad before, so what is the best way in regard the cost

Roaming and making calls from outside the UK options don't work

I believe this is a bugplease see: https://prnt.sc/AaZVkEst771tif not how can i work around this please?