Mobile Services

Roaming

ive got roaming included in my smart benefits. I’m in Mexico now and I’m recieving texts but internet does not work outside of wifi connection 

In Greece yet being charged as if in Turkey

Hi - we are staying at Kos and received a notice from EE saying welcome to Greece however I’ve just been billed £26 roaming charges for Turkey!! I’ve now received texts saying I’m in Turkey (I’m not) and despite best efforts my iPhone won’t connect t...

4G ROUTER AND ROAMING

I have a new 4g mini router, I want to know if I can use this roaming in the EU?I need it for work when overseas. 

Data roaming

how do I deactivate data roaming that I set up to pay daily on my contract? 

Roaming in Spain

Hi all.   It's July 2022.   My wife's EE mobile, and my 1p mobile (which uses the EE network), both lost signal whilst in our property in Andalusia, Spain, yesterday! When going outside, a small signal returned, but on Movistar, not the usual (always...

My phone not Receiving calls or message

Lost my phone abroad (USA)

I am currently in the USA and I'm traveling alone. I have lost my phone and EE sim. I have ordered a new EE sim to where I am staying in the hope of transferring my number too it. The issue is all my banking and various other services need to use my ...

Roaming issues when calling

Currently on holiday outside the Eu bought the calls add on but each time I try to make a call I get a message in Spanish then the call disconnect.. I’ve used the phone abroad previously.. just not sure what happened.. and don’t want to call 150 at £...