Calling abroad

DickyDido
Visitor

Paid for the 500 mins to call Spain from UK but when I try to call get a message saying calls to the number are barred. Tried prefix +34 also 0034. Annoyed because I’ve paid for a service that doesn’t work and cannot get through to EE! Turned phone off and on again, still no joy! Anyone help? 

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Do you have "call abroad & premium rate" enabled within your myEE online account?

Paying for billing add-ons doesn't automatically enable the call-abroad function if it's currently disabled.