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Roaming issues

AdamDevon
Visitor

‎23-10-2022 01:30 PM

Hi all,

I still have free roaming as per my contract started before the cut off date but I forgot to switch it on before travelling. Now I did but after 24 hs it still didn't switch on, I can't even call EE because I have no signal or mobile data. Anyone knows what to do please?

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XRaySpeX
EE Community Star
EE Community Star

‎23-10-2022 02:37 PM

@AdamDevon : Login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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